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IMC Process Guide : ウィキペディア英語版
IMC Process Guide

IMC Process Guide is the name of an electronic performance support system (EPSS). The software is developed by e-learning company IMC AG, Saarbrücken.
Process Guide provides context-sensitive help and up-to-date information for software users in case of difficulties with applications. It operates as an employee's personal navigation system that guides users through company and role specific processes.〔(Microsoft/partners/imc/imc process guidance suite, retrieved 20. October 2015 )〕〔(No author, website of organization: Product overview, retrieved 10. July 2015 )〕〔(trainingindustry.com IMC presents new features, 29. June 2015, retrieved 22 October 2015 )〕
==Differences between EPSS and e-learning==

In contrast to conventional formal learning, the user is not uniquely trained before using software, but receives hints, tips and help as soon as a problem occurs when applying a software in everyday work.〔(Wessel, Daniel, In: Wissensdialoge: Mobile ‚Electronic Performance Support Systems’.. )〕〔(Sleight, Deborah Alpert, In: Michigan State University, Fakultät für Erziehungspsychologie: What is Electronic Performance Support and What Isn't?.. 1993, retrieved 19. July 2015 )〕
The didactic concept takes into account the so called forgetting curve, or also known as "Ebbinghaus curve" named after the psychologist Hermann Ebbinghaus. The curve describes the high degree of forgetfulness in conventional, formal learning, where only a small part of information is actually moved and therefore saved into the long-term memory of the participants.
The concept is based on the technique of micro learning, where information is divided into small units and the informal learning, which takes place on a day-to-day basis outside the formal educational systems.〔(Gottfredson, Conrad: In: Learning Solutions Magazine: What we got here.... 19. August 2013, retrieved 19. July 2015 )〕〔(Gal, Eran and Nachias, Rafi, Interdisciplinary Journal of E-Learning and Learning Objects, IJELLO special series of Chais Conference 2011 best papers: Implementing On-Line Learning and Performance Support Using an EPSS, 2011, retrieved 19. July 2015 )〕

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